Privacy Policy

Privacy Policy for Retgen

At Retgen, we are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, disclose, and store the personal data of individuals who use our Software as a Service (SaaS) application.

1. Information We Collect:

a. Personal Information:

    • Name
    • Email Address
    • Phone Number

b. Usage Information:

    • IP addresses

2. How We Collect Information:

We collect personal and usage information in the following ways:

a. User Provided Information:

    • Users provide their name, email address, and phone number when signing up for a Retgen account or the companies which selected Retgen as their energy monitoring platform provide user information on behalf of their employees.

b. Automatically Collected Information:

    • When users access Retgen, we automatically collect their IP addresses to log and enhance security.

3. Use of Information:

We use the collected information for the following purposes:

a. Providing and Improving Services:

    • To create and manage user accounts.
    • To communicate with users about their accounts and updates to our services.
    • To personalize user experience and improve our services.

b. Security:

    • To monitor and analyze usage patterns for security purposes.
    • To detect and prevent fraudulent activities and unauthorized access.
    • To push notifications for the alarms regarding their assets that are monitored by Retgen.

4. Disclosure of Information:

We may disclose users’ personal information to the following parties:

Legal Compliance:

    • We may disclose personal information when required to comply with legal obligations, enforce our policies, or respond to lawful requests from authorities.

5. Data Retention:

We retain users’ personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

6. Security:

We implement appropriate technical and organizational measures to protect users’ personal information against unauthorized access, alteration, disclosure, or destruction.

7. User Rights:

Users have the following rights regarding their personal information:

a. Access:

    • Users can request access to their personal information held by Retgen.

b. Correction:

    • Users can request correction of any inaccuracies in their personal information.

c. Deletion:

    • Users can request deletion of their personal information, subject to certain legal obligations and exceptions.

8. Changes to the Privacy Policy:

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and users will be notified of significant updates.

9. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at

By using Retgen, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.